Austral provides marine claim settling services and representation throughout Australia and New Zealand. These services are tailored to specifically meet the needs of insurers who are not otherwise represented in either Australia or New Zealand.
Through appointing Austral, insurers (and their clients/claimants) are able to readily access professional, on the spot, assistance thereby ensuring all claims receive prompt attention.
Through an established Australasian wide network of qualified surveyors and other service providers, Austral is able to immediately respond to any marine/transit claim that may arise in this region – large or small.
Austral is totally focused on providing an independent claims service of the highest quality. To ensure this all claims are closely monitored until concluded. Timely communication is maintained with all parties during the conduct of all claims thereby ensuring expectations are managed from the outset.
Austral‘s claim settling services encompass: -
► appointment of appropriately qualified surveyors and specialists in order to promptly determine the cause and extent of loss and generally assist in mitigation of loss.
► prompt reporting of all claims to insurers with subsequent pro-active follow-up until finalised.
► review, adjustment and settlement of claims strictly in accordance with covering insurance policy conditions.
► attend to claim recoveries against shipowners and other responsible third parties; including instructing legal attorneys as may be appropriate.
► provide advice on risk management and cargo loss prevention measures.
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